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When you call your surgery the care navigator will ask you a few questions so they can accurately assess your healthcare needs and direct you to the most suitable healthcare professional & ensure that you receive the best and most appropriate care.

While a GP might be your first thought for healthcare, a Care Navigators may guide you to other professionals better suited to managing your needs. A range of specialists like Pharmacists, Opticians, Community Wellbeing Co-ordinators, or Physiotherapists might be the best professional to provide you with the appropriate care.

Benefits of Care Navigators
  • Care Navigators are skilled in determining the most appropriate healthcare professional for your specific needs.
  • By accurately aligning your needs with the right healthcare provider, Care Navigators enable quicker access to care, enhancing your healthcare experience.
  • Their targeted approach helps in managing GP workloads more effectively, ensuring that GPs are available for those with critical needs.

Contact your GP practice to speak to one of our trained Receptionist Care Navigators, they will direct you to the best professional for your specific needs.4

​For a better look at how a Care Navigator can help to improve your healthcare experience, view our informational video here.

Your health

Get information and support for more health concerns

Your health

Tenovus cancer care

Tenovus Cancer Care offers free, confidential support for anyone whose life has been affected by cancer.

Frailty Nursing Service

The Frailty Nurses are working for the GP practices in Taff Ely to provide assessment, advice and support for patients, their families and carers at home.

Case UK Wellbeing Support

Case UK offer rapid access to physiotherapy, psychological, and occupational therapy across Cwm Taf Morgannwg and Taff Ely area. It is fully funded by the Welsh Government and comes at no cost to you.