Access and Sensory Issues
All practices in our cluster area strive to offer the best care to all patients regardless of any disabilities or communication difficulties. Please see the 'My Health Online' page for further information about online prescription requests and appointment booking.
Ashgrove - The Surgery is wheelchair accessible, with a disabled entrance to the rear of the building via automated doors. We also have a lift providing access to the upper floor. The practice has a patient call-in system which will speak and display your name when you are called. To help our patients who are profoundly deaf or hard of hearing we have the “Sonido” portable equipment. We have also been chosen to pilot the “online interpretation” facility which enables the patient and clinician to have a suitably qualified resource be utilised within their appointment, to interpret for both parties.
Eglwysbach - All sites are wheelchair accessible. A portable hearing loop is available in Eglwysbach, and we have Sonido devices for those with hearing difficulties in all sites.
New Park - Both sites have hearing loops and are wheelchair accessible, all consulting rooms are on ground floor level.
Old School - Wheelchairs accessible both sites, hearing loops and digital listeners at both sites. Basic sign language can be used by receptionist Georgia, Practice Nurse Lauren and phlebotomist Christine.
Parc Canol - All surgeries have wheelchair access and there is parking available. We have use of the Sonido devices for patients who are hearing-impaired.
Taff Vale - Hearing loop at main site in Rhydyfelin, Sonido hearing devices at all branch sites, Call system installed at Dewi Sant Health Park. Wheelchair access to all sites excluding Glyncoch. Patients are welcome to be seen at any branch site, selecting the one that suits their needs.
Ashgrove - The Surgery is wheelchair accessible, with a disabled entrance to the rear of the building via automated doors. We also have a lift providing access to the upper floor. The practice has a patient call-in system which will speak and display your name when you are called. To help our patients who are profoundly deaf or hard of hearing we have the “Sonido” portable equipment. We have also been chosen to pilot the “online interpretation” facility which enables the patient and clinician to have a suitably qualified resource be utilised within their appointment, to interpret for both parties.
Eglwysbach - All sites are wheelchair accessible. A portable hearing loop is available in Eglwysbach, and we have Sonido devices for those with hearing difficulties in all sites.
New Park - Both sites have hearing loops and are wheelchair accessible, all consulting rooms are on ground floor level.
Old School - Wheelchairs accessible both sites, hearing loops and digital listeners at both sites. Basic sign language can be used by receptionist Georgia, Practice Nurse Lauren and phlebotomist Christine.
Parc Canol - All surgeries have wheelchair access and there is parking available. We have use of the Sonido devices for patients who are hearing-impaired.
Taff Vale - Hearing loop at main site in Rhydyfelin, Sonido hearing devices at all branch sites, Call system installed at Dewi Sant Health Park. Wheelchair access to all sites excluding Glyncoch. Patients are welcome to be seen at any branch site, selecting the one that suits their needs.